Frequently Asked Questions

Are you hiring?

We currently have 10 stores in Perth and 2 stores in Singapore. We are always on the lookout for upcoming tea baristas to join our Chaffic family! Please check our hiring page if a suitable position becomes available.
Do you do catering?

Yes we do! Please send your inquiry via Catering page on our website
How does the membership program work?

A Chaffic member enjoys a range of perks that make ordering easier and more rewarding. Earn 2 points for every $1 spent, receive exclusive birthday offers, and stay updated on our latest deals. Plus, enjoy VIP specials and rewards for every dollar you spend! Joining is simple—just download the Chaffic App, fill out your profile, and start enjoying the benefits. Available on both iOS and Android. Learn more about our Membership Programs here:
Can I redeem my birthday vouchers any other day instead of my birthday?

Yes! You can now redeem your free birthday drink reward up to 7 days after your birthday, and the 20% off birthday reward is valid for 30 days after your birthday.
Are you open during public holidays?

Some of our stores remain open during public holidays with special trading hours. For the most up-to-date information, check our Instagram for holiday trading hours.
Do you do delivery services?

Yes we do! We are available on Uber Eats, Doordash and Hungry Panda.
Do you sell gift cards?

Yes we do! The gift cards are available to be purchased in-store