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  • Refund Policy
    We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us at If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Exceptions / Non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
  • Shipping Policy
    All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping fees Shipping fee is variant from different areas, please refer to actual shipping fee displayed during check out.
  • Shipping Rates
  • Are you guys currently hiring?
    We currently have 7 stores in Perth and always on the lookout for upcoming tea brewing champs to join our Chaffic family! Please email your CV to and we will be in contact if a suitable position becomes available.
  • Do you guys do catering?
    Yes we do! Please send your inquiry via Catering tab on our website or send us a direct messages on our Instagram at @chaffic_australia
  • How does the rewards program work?
    You can earn complimentary birthday offers and get rewarded for every dollar you spend at Chaffic by becoming a member! Earn 2 points for every $1 spent, stay updated with our latest deals and treat yourself to our birthday and VIP specials. ​ Join us by simply downloading the Chaffic App then fill out your member profile details! The App is available on both IOS and Android. Learn more about our Rewards Programs here!
  • Can I redeem my birthday drink any other day instead of my birthday?
    Yes! We have implemented a new feature
  • Do you guys open during holidays?
    A few of our stores remain open during most of the holidays with specific trading hours. Please refer to our Instagram at @chaffic_australia to be updated about holidays trading hours.
  • Do you guys do delivery services?
    Yes we do! We are available on Uber Eats, Deliveroo, Doordash and Hungry Panda.
  • Do you guys do gift cards?
    Yes we do! The gift cards are available to be purchased in-store.
  • What are the other products that Chaffic sell besides bubble tea?
    We also have a range of tasty desserts and the adorable merchandise to be purchased.
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