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Privacy
Policy
We are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices you have.
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This Policy applies to visitors and customers located in Australia and elsewhere who use our Site, make a purchase, contact us, or otherwise interact with us.
Information we collect
We collect the following categories of information:
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Identity & contact: name, email, phone, billing and shipping address.​
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Order & payments: items purchased, order value, delivery details; limited payment tokens/identifiers from our payment providers (we do not store full card numbers).​
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Account details: username, hashed password, preferences.​
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Marketing preferences & communications: newsletter opt‑in status, interactions with our campaigns.​
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Technical & usage data: IP address, device and browser type, language, referring pages/UTM tags, pages viewed, timestamps, and cookie/SDK identifiers collected via cookies and similar technologies.​
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User‑generated content: product reviews, survey responses, and information you share with customer support.
How we collect it
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Directly from you when you create an account, place an order, subscribe to emails or contact us.
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Automatically via cookies, pixels and similar technologies when you browse our Site (see Cookies & online tracking below).
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From service providers that support our Site and operations (e.g., website platform, payments, delivery, analytics, email), but only as permitted by law and this Policy.
Why we use your information
We use personal information to:
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Provide products and services: process payments, fulfil orders, arrange shipping, manage returns, create/maintain your account, and send order‑related communications.
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Operate, maintain & secure the Site: debugging, monitoring, fraud detection and prevention.
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Improve & analyse: measure performance, understand usage and improve our products, pricing and content.
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Market & personalise: send updates about products, events and offers where permitted; you can unsubscribe at any time.
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Comply with law and enforce our terms.
Cookies & online tracking
We use cookies, pixels and similar technologies to run the Site, remember your preferences and measure performance. You can manage your preferences via our Cookie Settings (link from the cookie banner or this page) and by adjusting your browser settings. Blocking cookies may affect some features.
When we share information
We disclose personal information only as needed for the purposes above:
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Website platform & hosting: our Site is hosted and operated on third‑party infrastructure (e.g., Wix and its subprocessors).
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Payments: to our payment provider(s) (e.g., Stripe) to process payments and prevent fraud.
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Fulfilment & delivery: to logistics/warehouse and shipping carriers to deliver your order and handle returns.
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Email, analytics & advertising: to providers that send emails, measure performance and (where permitted) help us show relevant content.
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Professional advisers & authorities: where required by law, to comply with legal obligations, protect rights and respond to lawful requests.
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Corporate transactions: in connection with a reorganisation, merger or acquisition, subject to appropriate safeguards.
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We do not sell personal information.
International transfers
​Our service providers may process information in countries outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that disclosure complies with applicable law.
Retention
We retain personal information for as long as necessary to fulfil the purposes above, including to provide services, comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de‑identify it.
Security
We implement reasonable technical and organisational measures (e.g., encrypted transport, access controls, least‑privilege practices, logging) to protect personal information against unauthorised access, use or disclosure. No method of transmission or storage is 100% secure.
Your choices & rights
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Access & correction: you may request access to, or correction of, the personal information we hold about you.
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Deletion: you may request deletion where we no longer need the information and we are not required to keep it.
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Marketing opt‑out: you can unsubscribe from marketing emails via the link in any email or by contacting us. We may still send non‑marketing messages (e.g., order updates).
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Cookie preferences: manage via our cookie banner or Cookie Settings.
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To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
Children
Our Site is not directed to persons under 18. If you believe we have collected personal information from a minor without appropriate consent, please contact us so we can delete it.
Third‑party sites
Our Site may link to third‑party websites or services. Their privacy practices are governed by their own policies; we are not responsible for them.
Changes to this Policy
We may update this Policy from time to time. Updates will be posted on this page with a new “Last updated” date. For material changes, we will provide additional notice (e.g., on‑site notice or email).
