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Return
Policy
We hope you love your Chaffic products
and goods as much as we do!
At Chaffic, to ensure the condition of your order is dispatched in perfect condition to reach you, we try our best to make sure every item is carefully
inspected and securely packed.
Our Commitment
At Chaffic, we place quality and customer service as our top priority to enhance customer experience.
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If you discover your order to be faulty, damaged, or not as described, please contact us within 7 days of receiving your order.
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Once the information has been received and verified, in accordance with Australian Consumer Law, we’ll promptly arrange a replacement, refund, or credit to resolve any issues with your order.
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The refund will be processed back to your original payment method after inspection and approval.
Change Of Mind
We are unable to accept returns or refunds for change of minds as all our products are carefully checked and securely packed before dispatch.
We encourage you to reach out to us if you would like more information on our products before making a purchase.
Conditions Of Return
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Proof of purchase (e.g. order confirmation email) is required.
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Products must be returned in their original packaging.
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For food and beverage items such as matcha or other consumables, we cannot accept returns if the product has been opened or unsealed due to health and safety regulations.