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Shipping
Policy
At Chaffic, we aim to deliver your favourite products to you as quickly and safely as possible. Please review our shipping policy below for details on processing times, delivery options, and more.
Processing Time
Any orders made before 5PM Perth time, orders will be dispatched the next businessday.
You will receive a confirmation email once your order has been placed, and another notification when your order has been shipped.
Shipping Rates
Orders under $99: A$9.95 standard shipping fee
Orders of $99 or more: Free standard shipping
Estimated delivery times
Standard Shipping: 3–8 business days(delivered via AU Post)
Please note that delivery times are estimates and may vary depending on courier delays or public holidays.
Order Tracking
Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your delivery in real time. It may take up to 48 hours for your order details to show up.
Shipping Issues & Delays
If your order hasn’t arrived within the estimated timeframe, please check your tracking link or contact our team at marketing@chaffic.com.au with your order number. We’ll be happy to assist you.
Click & Collect
Policy
At Chaffic, we aim to make local Click & Collect quick and convenient. Please review our pickup policy below for details on pickup processing times, collection instructions, and more.
Click & Collect
timeframe
Orders will be available for Click & Collect the next business day after ordering.
“Click & Collect Ready” notification
You will receive a “Click & Collect Ready” email only after your order has been confirmed and packed. Please present the confirmation email for collection.
Click & Collect holding
window
Once you receive your "Click & Collect Ready" email, your order will be held in-store for 7 days.
If the order is not collected within 7 days, Chaffic reserves the right to cancel and refund the order, or contact you to arrange shipping (additional shipping fees may apply).
Exceptions
• Best-sellers / Pre-orders / Out-of-stock items: Click & Collects may be delayed. Please refer to email updates for the latest status.
• Orders placed outside store hours: These will be processed on the next business day.
• Stock transfers between stores (if required): May take 1–2 business days.
